Tough Conversations
- Date:
- Wednesday, May 22, 2024
- Price:
- $229
- Duration:
- 3 hours
- Time:
- 09:00 AM (PST)
- Location:
- Zoom (Link to be sent with registration confirmation)
In a world where effective communication is paramount, this course provides a safe and supportive environment for participants to develop strategies for addressing sensitive topics. Guided by experienced facilitators, participants will learn active listening techniques, including effective framing skills, to foster constructive discussions. Through engaging role plays, real world scenarios, and group exercises, attendees will practice articulating their thoughts clearly while maintaining respect for diverse viewpoints
In this course, you will learn how to:
- Initiate successful conversations about difficult topics
- Connect with those around you who have different opinions and values
- Transform potential conflicts into opportunities for growth and understanding
- Navigate difficult conversations with grace and effectiveness
Attendees will leave with a certificate of completion, a course workbook, and expert tips on how to handle tough conversations. This course is designed for anyone who wants to improve their communication and conflict management skills. Appropriate for all levels of professionals, from front line to executive. Please contact us if you are a Customer Service Representative for information about “Tough Conversation” courses designed specifically for you and your industry.